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;Can you provide any information on where or how I can enroll in a clinical trial or a sponsored study around my results?
Contact your primary physician or healthcare provider for more information about eligibility for studies or trials.
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;Do you keep DNA from my sample? For how long?
We discard your sample 2 weeks after we’ve completed the test(s) you’ve asked us to perform. The sample is maintained for 2 weeks should there be an issue requiring us to rerun your test(s).
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;What happens if I can’t login to the portal or I forgot my password?
Follow the instructions on the website to reset your password or contact Customer Support.
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;What if something in my report is a critical result that requires immediate medical attention?
Either your primary physician (if indicated) or one of our physician partners will immediately reach out to you.
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;What should I do if I ate or drank 45 minutes before providing my saliva sample? What if there is a foreign object in my sample (i.e. I spit a food particle into my tube)?
Please contact Customer Support for a new kit.
