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;Can ADx Health provide me with a referral to a genetic counselor?
ADx Health can provide you with a list of genetic counselors in your area.
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;Can I order a test for someone else?
Yes, and we’re happy to ship a kit to any address you indicate, but you will need to have that individual complete their own questionnaire and register the kit.
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;Can you provide any information on where or how I can enroll in a clinical trial or a sponsored study around my results?
Contact your primary physician or healthcare provider for more information about eligibility for studies or trials.
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;Do you keep DNA from my sample? For how long?
We discard your sample 2 weeks after we’ve completed the test(s) you’ve asked us to perform. The sample is maintained for 2 weeks should there be an issue requiring us to rerun your test(s).
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;Do you keep DNA from my sample? For how long?
No. We discard your sample 2 weeks after we finish running the tests you’ve asked us to run. We only keep it those 2 weeks in case we need to rerun a sample if there was some kind of problem processing it the first time.
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;How accurate is the test?
The technology used to identify individual SNPs has a high degree of accuracy. The resulting GenoRisk score is based on research of statistical models as discussed in the published research.
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;How often should I take the test?
This test is designed to be taken once, as your genetics do not change throughout your lifetime.
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;I received an email that my test was cancelled. Why would this happen?
You may have not provided a sufficient volume of sample or your sample was damaged. Please contact Customer Support for a new kit.
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;My results weren’t available within the stated time. Can I get a refund?
Our turnaround time (TAT) for results begins on the day and time your sample arrives in our laboratory. Delays in TAT may be due to issues with shipping services. Please contact Customer Support to determine the reason for the delay and refund eligibility.
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;Shoud I share the results from GenoRisk testing with my primary physician or a specialist?
You are welcome to share the results of your GenoRisk test with your primary care physician or another healthcare provider as they will be able to discuss with you how they impact other areas of your health and lifestyle.
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;What are the risk factors for Alzheimer’s disease?
There are non-modifiable as well as modifiable risk factors for Alzheimer’s disease. Non-modifiable risk factors include age, gender at birth, and genetics. Modifiable risk factors include lifestyle behaviors such as diet and exercise as well as some medical conditions.
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;What happens if I can’t login to the portal or I forgot my password?
Follow the instructions on the website to reset your password or contact Customer Support.
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;What happens if I cancel a test? Will you refund my money?
We’ll be happy to issue a full refund for the test if your order is cancelled by 2:00pm PT on the same day. If you cancel after 2:00pm PT, we’ll provide credit toward another test of your choice.
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;What happens if I don’t understand my report?
Please contact our Customer Support team and they can direct you to resources to help explain the information in your report.
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;What happens if there’s new information or evidence around one of the genes you report?
To ensure that all of our tests stay up-to-date, ADx Health continually evaluates new evidence-based research to determine what modifications should be made to the information or results we provide. By simply reprinting your report, it will automatically update with the most current data and evidence available.
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;What if I’ve had something to eat or drink 45 minutes before the test? What should I do?
Please contact Customer Service for a new kit.
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;What if my kit arrived missing a component?
Please contact Customer Support for a new kit.
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;What if something in my report is a critical result that requires immediate medical attention?
Either your primary physician (if indicated) or one of our physician partners will immediately reach out to you.
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;What if you add new gene(s) to the test?
You will be notified of the change to the test and we will be happy to provide you with a new kit at a discounted price to rerun the test. Please contact Customer Support.
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;What is the best age to take the test?
As Alzheimer’s disease pathology can begin decades before symptom onset and your genetics and genetic predispositions won’t change throughout your lifetime, the GenoRisk test is appropriate to take at any age
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;What is the difference between dementia and Alzheimer’s disease?
Dementia is an umbrella term used to describe a variety of symptoms that impact memory, activities of daily living, and ability to communicate. Alzheimer’s disease is the most common form of dementia, though not everyone with dementia has Alzheimer’s disease.
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;What is your policy for group or team testing (myGenoFit™)?
Please refer to the FAQs on the myGenoFit page.
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;What should I do if I ate or drank 45 minutes before providing my saliva sample? What if there is a foreign object in my sample (i.e. I spit a food particle into my tube)?
Please contact Customer Support for a new kit.
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;When can I expect my GenoRisk results?
Your results will be ready 24-72 hours after your sample arrives at our laboratory.
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;When should I have a genetic counselor review my report?
ADx Health is happy to provide a referral to a genetic counselor at any time on the recommendation of your physician or healthcare/wellness professional.
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;Who can benefit from taking a GenoRisk Alzheimer’s test?
Anyone over the age of 18 who is interested in learning more about determining their genetic risk for late-onset Alzheimer’s Disease.
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;Will you notify me that my test has arrived in your lab and update me on the progress of my testing?
Yes, we’ll send an email when your sample has arrived and testing is in progress, as well as when your results are available. You can also watch your sample’s progress with your tracking number.
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;Will you perform GenoRisk testing on children or minors?
The GenoRisk test is not intended for anyone under the age of 18.
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;Will you perform testing for minors or children?
Please refer to the FAQ section for each of our tests to determine if children or minors can be tested.
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;Would there ever be a reason ADx Health would cancel my test?
You may have not provided a sufficient volume of sample or your sample was damaged. Please contact Customer Support for a new kit.
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;You didn’t provide my results within 72 hours. Can I have a refund?
Our turnaround time (TAT) for results begins on the day and time your sample arrives in our laboratory. Delays in TAT may be due to issues with shipping services. Please contact Customer Support to determine the reason for the delay and refund eligibility.
