General – Frequently Asked Questions
Kit Purchase
You can purchase tests directly on the ADx Health website homepage at www.adxhealth.com OR you can purchase a test on each product page on the website.
In addition to your results, your test purchase includes the option to schedule a fifteen-minute telehealth consultation with our health care partner to review your results and answer any questions you may have. You can schedule a consult by accessing your account in the Customer Portal.
We’re sorry to hear it but understand these things happen. Please contact Customer Support. We’ll be happy to issue a full refund for the test(s) if your order is cancelled by 2:00pm PT on the same day. If you cancel after 2:00pm PT, we’ll provide credit toward another test of your choice.
Once you’ve completed your purchase(s), you’ll receive an email with your receipt.
Yes, please visit our website and subscribe to our newsletter to receive notifications for special offers, discounts and promotions.
Hey, that’s great you want to encourage others to learn more about their health and how to optimize their wellness! We’re happy to ship a kit to any address you indicate unless it’s New York (we cannot perform testing for NY residents), but you will need to have that individual create their own account in the ADx Health Customer Portal, register their kit and complete a questionnaire.
Yes, you can purchase a myGenoFit or PGxComplete test for your child or a minor as long as you are the parent or legal guardian. GenoRisk testing is not available for minors (anyone under 18 years of age).
Account Creation/Registration/Shipping
Yes! We’ll email you when your sample has arrived and when testing has begun.
Yes! You’ll receive an email from us letting you know your kit(s) have been successfully registered.
Setting up an ADx Health account allows you to register your kit(s) and have access to the Customer Portal to view your results and get important updates about your test(s).
We can’t provide you with results without being able to associate your unique barcoded sample with your personal information and your test questionnaire. If you forget to register your kit, we’ll send you a quick reminder email!
The information you share in your questionnaire helps us assess your overall health and factors that could influence your results and our recommendations.
Click on the “Register Your Kit” link in the upper right corner of the ADx website homepage at www.adxhealth.com. At the bottom of the Log In screen you’ll see “Don’t have an account, click here to sign up”. OR you can go directly to https://happ3pp.mindcreek.us/#/signupSingle.
Click on the “Register Your Kit” link in the upper right corner of the ADx website homepage at www.adxhealth.com. OR scan the QR code located on the outside of your kit.
Your unique barcode is located in 3 different places: 1) On the outside of your kit. 2) On the sample collection tube in your kit. 3). On your “Contact Card” in the kit. Your barcode begins with “ADX” and is followed by 12 digits. For example: ADX-111-222-333-444. You’ll also be asked to provide your Sample Collection Date with a REMINDER you should print your initials and birthdate on the collection tube.
We all get distracted and busy! We’ll reach out to you on email to ask you to complete your registration.
Happens to all of us! Please use the “Forgot password” button on the log in screen to receive an email with a link to reset your password. If we recognize your email, you’ll see a “Recovery email successfully sent” message in the “Reset password” screen. If you’re still having difficulty, please contact Customer Support.
Please contact Customer Support.
You can either request a new shipping label through Customer Support or you can ship via USPS to: Avero Diagnostics, 3560 Meridian Street #101, Bellingham, WA 98225
Yes, this is the way we ensure that every individual completes a test questionnaire for their sample and gets their specific results.
Sample Collection
Please contact Customer Support and we’ll send you a new kit.
Please contact Customer Support and we’ll send you a new kit.
We’ll still try to use the sample you provided for testing, but we will send an email letting you know if we had to cancel your test. If we do cancel your test for insufficient sample reasons, we’ll send you another kit at no charge to you.
That’s when we’ll use your Contact Card to verify your identity and ensure we’re delivering results to the right person.
Look at your barcoded tube and find either the 2.0 ml mark on the barcode label or the tube itself and fill to the mark not including any bubbles.
Test Kits
At this time ADx Health can only accept orders from U.S. residents and cannot ship internationally. Additionally, ADx Health cannot accept orders or samples from residents of New York state.
Yes! You’ll receive an email letting you know that your kit is on the way with a tracking number!
Oops! Please contact Customer Support for a new kit.
Kits don’t expire but we recommend you submit your sample as sooon as possible to accelerate your health and wellness journey!
Yes, we’re happy to ship to a P.O. box.
Privacy
No, ADx Health will not sell your sample.
Yes, the ADx Health website will provide notification of a policy change at www.adxhealth.com
ADx Health may share or sell your de-identified data to the likes of pharmaceutical and biotechnology companies, academic institutions or nonprofit organizations. ADx Health will NOT voluntarily share or sell your data with public databases, insurance companies or employers, or law enforcement or regulatory authorities. If you DO NOT wish to participate in data sharing or research, you can email our Privacy Officer at privacy@adxhealth.com for exclusion.
Can we flesh this out a little?
Please go to https://adxhealth.com/privacy-statement/
You can contact privacy@adxhealth.com and request to no longer participate in data sharing or research.
We’ll store your sample for a period of one year to collect data and/or run additional tests for research, clinical trial elegibility, quality improvements and test enhancements unless you chose to not to allow us to do so. If you DO NOT wish to have your sample stored, you can email our Privacy Officer at privacy@adxhealth.com for exclusion and your sample will be destroyed after 2 weeks as per retention compliance with applicable legal obligations, including the federal Clinical Laboratory Improvement Amendments of 1988 (CLIA), California Business and Professions Code Section 1265 and College of American Pathologists (CAP) accreditation requirements. Your genetic Information, date of birth, and sex will also be stored.
We make every effort to provide the highest level of security and protection for your data and personal health information (PHI). We have instituted physical, technical and administrative procedures to prevent unauthorized access to or disclosure of your personal information. We restrict who can have access to your data and regularly review our procedures to ensure the integrity of our systems and practices.
Email: privacy@adxhealth.com. Phone: 360-527-4580. Mail: ADx Health Privacy Officer, 3560 Meridian Street, Suite 101, Bellingham, WA 98225
Yes, ADx Health will delete your data after retention compliance with applicable legal obligations, including the federal Clinical Laboratory Improvement Amendments of 1988 (CLIA), California Business and Professions Code Section 1265 and College of American Pathologists (CAP) accreditation requirements.
Yes, your account can be deleted by contacting Customer Support.